855-895-3393

I know you need help and you need it fast.

That’s why this page exists. No hunting around for contact info or digging through FAQ pages that don’t answer your question.

855-895-3393

That’s our support line. Real people who actually care about pets answer it.

We built this hub because finding support shouldn’t be complicated. You’ve got a question about your account, a feature that’s confusing you, or something about your subscription. We want to get you answers now.

Our team gets it. They’re pet people too. They know what matters when you’re trying to take care of your animals.

You’ll find everything you need here to reach us. Phone, email, whatever works for you.

No runaround. Just help.

For Immediate Assistance: Call Our Customer Support Hotline

Sometimes you just need to talk to a real person.

I know the feeling. You’ve tried the FAQs. You’ve searched the help center. But your issue is different or you need an answer right now.

That’s why we keep our phone lines staffed.

Call us at 855-895-3393.

We’re available Monday through Friday, 9 AM to 6 PM EST.

Here’s what I think you’ll see more of in the coming months (and this is just my read on where things are heading). More pet tech companies will move away from phone support entirely. They’ll push everything to chatbots and email tickets.

But that’s not how we operate.

When your pet’s collar stops syncing or you can’t access your account, you shouldn’t have to wait 24 hours for an email response. Especially if you’re trying to locate your dog or update medical information.

Before you call, grab your account email or your pet’s profile name. It helps us pull up your information faster and get you sorted out.

This is your best bet for urgent problems. It’s also good for complex account questions or if you just prefer talking things through with someone who knows the system.

Some people say phone support is outdated. That everything should be self-service now, especially with all the future of pet tech smart collars developments we’re seeing.

But here’s what they’re missing.

Not every problem fits into a predetermined category. And when it comes to your pet’s safety, you deserve immediate help.

More Ways to Connect: Choose Your Preferred Support Method

Look, I know you don’t always want to pick up the phone.

Sometimes you’re at work. Sometimes you just want to type out your question without explaining it three times to different people.

I get it.

That’s why we built multiple ways to reach us at PetHubLoop. You pick what works for your situation.

Email Support When You Need Details

Got a question that needs screenshots? Want to explain something without rushing?

Send us an email.

We respond within one business day. That’s not a goal. That’s what we do.

This works great when you’re dealing with billing questions or need to show us exactly what you’re seeing on your screen. You can write everything out, attach what you need, and we’ll give you a complete answer.

Live Chat for Quick Questions

See that chat icon in the bottom right corner of our website?

Click it during business hours and you’ll talk to a real person RIGHT NOW.

This is perfect for simple stuff. Navigation help. Feature questions. Where to find something in your account.

You don’t need to wait for an email response when you just want to know how to update your popular dog breeds characteristics and care requirements information.

Self-Service Help Center

Some of you (and I respect this) just want to figure it out yourself.

Our Help Center runs 24/7. No waiting. No ticket numbers.

We’ve loaded it with step-by-step guides and video tutorials. The stuff people actually ask about. Updating pet profiles. Managing billing. Common account questions.

You can search for what you need and get your answer in under two minutes.

Now here’s what some people say. They argue that all these options just complicate things. That one good phone line (like 855-895-3393) should be enough.

But that assumes everyone wants the same thing.

You don’t. Some of you hate phone calls. Some of you love them. Some of you want answers at 2 AM when you suddenly remember you need to update something.

We’re not trying to be everything to everyone. We’re just giving you options that match how you actually want to get help.

Our Commitment to You and Your Pet

I want you to know something upfront.

When you call us at 855-895-3393 or send a message, you’re not getting shuffled into some automated system where your concern becomes case number 47,892.

You’re talking to real people who actually care about your pet.

Here’s how we work.

First, we listen. Not the kind of listening where someone’s just waiting for their turn to talk. I mean really hearing what’s going on with you and your pet.

Then we figure out what’s actually wrong. Sometimes the issue isn’t what it seems at first (your dog’s behavior problem might actually be a health concern, for example).

After that, we get to work finding the right fix. Not the fastest answer. The right one.

Every person on our team goes through training that focuses on one thing: helping you solve real problems. We don’t read from scripts. We don’t rush you off the phone.

We just work with you until things are sorted out.

Because here’s what matters to us.

You should spend your time enjoying your pet. Playing fetch. Scratching behind ears. Watching them do that weird thing they do when they’re happy.

Not stressing about whether you can get help when you need it.

That’s our job. And we take it seriously.

Help is Always Here When You Need It

You now have every channel available to get the expert assistance you deserve.

We’ve eliminated the frustration of searching for help by putting all our support options in one easy-to-find place.

Our multi-channel support system means a solution is always within reach. You can call, email, or use our self-service portal.

Don’t hesitate to connect with us.

For direct help, call our customer support hotline at 855-895-3393 today.